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PRIVACY POLICY

Effective Date: 21 November 2024

The Barns of Freeling (referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://www.thebarnsoffreeling.com.au).

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

 

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you contact us, make a booking, or subscribe to our newsletter, we may collect:

  • Name

  • Email address

  • Phone number

  • Address

  • Payment details (processed securely via third-party payment platforms).

b) Non-Personal Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the site

  • Other diagnostic data via cookies or analytics tools.

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2. How We Use Your Information

We may use the information we collect for purposes including, but not limited to:

  • Processing and managing bookings or inquiries.

  • Sending updates, promotions, or newsletters (only if you opt-in).

  • Improving website functionality and user experience.

  • Complying with legal obligations.

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3. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us analyze site traffic and user behavior. You can modify your browser settings to decline cookies, but some website features may not function properly.

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4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Trusted third-party service providers (e.g., payment processors, email marketing tools).

  • Legal authorities, if required by law.

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5. Data Storage and Security

We implement reasonable security measures to protect your personal information. However, no online transmission or storage system is completely secure. By using our website, you acknowledge and accept these risks.

 

6. Accommodation Bookings and Payment

When you make an accommodation booking through our website or other channels, we collect and process personal and payment information necessary to facilitate your reservation.

a) Information Collected for Bookings

When booking accommodation, you may be required to provide:

  • Your full name

  • Contact details (email address, phone number, address)

  • Payment information (processed securely via third-party platforms)

  • Guest information, including the number of guests and any special requests

b) Payment Processing

All payments are processed securely through trusted third-party payment gateways. We do not store your full payment details, such as credit card numbers, on our servers. Please review the payment processor's privacy policy for more details.

c) Cancellations and Refunds

Your booking may be subject to our Cancellation Policy, which is provided during the booking process. Refunds, if applicable, will be processed via the original payment method and may take several business days to reflect in your account.

d) Data Retention

We retain booking and payment data for accounting, legal, and business purposes, in compliance with Australian laws.

For more details, please review our Accommodation Booking Terms & Conditions

 

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

 

8. Your Rights

Under Australian law, you have the right to:

  • Access and request correction of your personal information.

  • Opt-out of marketing communications.

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise these rights, please contact us at:
Email: hello@venyu.com.au
Phone: 0477  853 129

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated effective date.

 

10. Contact Us

For any questions or concerns about this Privacy Policy, please contact us:
The Barns of Freeling
Email: hello@venyu.com.au
Phone: 0477  853 129
Address: 120 Templers Road, Freeling, SA 5372

 

This Privacy Policy was last updated on 21 November 2024

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